Customer satisfaction is our ultimate goal. We carry quality garments and are happy to stand behind our products.
Other than the exceptions listed below, items purchased from Plus Size Plum may be exchanged or returned within 30 business days from the date the order is shipped. The merchandise must be in new condition, with all tags attached, and in its original packaging. To return an item for exchange, please send the item freight pre-paid and, for your protection, insured.
Exceptions: For health reasons, we cannot exchange panties, bikinis,
g-strings, thongs, stockings, bodystockings or similar intimate items so please select these items with care.
In addition, Specials cannot be returned, as these are typically discontinued items.
E-mail us immediately to let us know of your return or exchange. You will be issued a Return Authorization number via reply by email within 24 hours. Returns will not be accepted without a valid RA #.
For your convenience, you can download, fill out and print our Return Authorization Form. [Right-click and choose "Save Link As..." to download it.]
Customers are responsible for shipping charges. Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.
Returns are to be sent to:
Orders over $100 returned for refund are charged a 15% restocking fee.
1109 East Hardscrabble Drive
Hillsborough, NC 27278